Our patio heaters and accessories are shipped by common carriers to any business address or nearest freight terminal within the contiguous 48 states in the USA (exception: offshore islands).
Our heaters require a forklift to unload the shipping crate, or at least two able bodied people at the delivery location. Receivers must be adequately equipped to remove the crating materials and unload the heaters one at a time.
If powered tailgate service is needed, allow an additional fee for this service.
We recommend providing a daytime phone number so the shipping company may arrange for a delivery time. If you miss the agreed upon delivery time, the freight company will charge you a redelivery fee. Delivery is provided during standard business hours Monday – Friday.
Patio Heaters’ Freight Damage
The packaging of our patio heaters and accessories minimize damage during shipment. We recommend the following:
- Be present when your order is delivered.
- Inspect the exterior of the package(s) for damage.
- Refuse the shipment if there is excessive damage on the packages’ exterior or crate.
- Contact us immediately with your order number and the name of the freight company.
- If there appears to be minimal damage to the packaging or crating do not sign the bill of lading without noting the damage and writing “subject to inspection.”
- Take pictures of the the damaged packaging materials.
If you have freight damage, we will work with you to correct the situation.
