We take pride in helping you with your patio heater purchase. Our patio heater brochure, dimensions and installation instructions are available online. We also have a 24–hour, toll free number available for questions or concerns. We want to be certain you select the correct patio heater model for your application.
All shipments must be inspected for damage at delivery and noted on the shipper’s paperwork. You must notify us within 5 days of receiving your shipment if damage has occurred.
However, in the rare case you do need to return your propane or natural gas heater, we can accommodate your request in accordance to the following:
- Returns have to be within 30 days of product receipt
- Product(s) must be new and never installed
- Product(s) must be in resalable condition
- Product(s) must be in original packaging
- Product(s) must be crated to protect the heater(s) from freight damage
- Product(s) must be shipped prepaid to the factory
- Prior to shipping and crating, pictures of the heater and the finished crate need to be sent to our factory for approval so you can obtain a Return Material Authorization Number (RMA)
- Upon receipt, your returned item is inspected for damage
- Return shipping damage is your responsibility as is a minimum 30 percent restocking fee
